How do I redeem my gift card?

1. Download or open the Tavour app for Android or iOS.
2. Sign up or login.
3. Enter your unique gift code under the "Payment & Credits" tab.
4. Start buying awesome beer. Gift credit will automatically apply to your purchases before your card is charged.

How long does it take for my gift card to arrive?

E-gift cards are delivered to the email address placed in the recipient field once we have processed the gift card.

Have any questions?

Shoot us an email at support@tavour.com and we'll be there to answer any other questions that come up.

How long does it take for my gift box to arrive?

Gift Boxes
Orders typically leave our facility in Seattle within 7 business days. Once your beer has left shipping will take:

East Coast: Approximately 7-8 business days
Mid-West: Approximately 4-6 business days
West Coast: Approximately 3-5 business days

You will receive an email with your tracking information when it ships. We ship all boxes to local carriers in your region.

Once your crate is scanned in and your assigned tracking information will activate the same day or next day. Most crates are delivered within a day or two after they are scanned in by your local carrier.

Ordering

What comes in each gift box?

Each gift box order is hand curated by the Tavour team. We choose the beer based on what we have available at the time we fulfill your order. We get new beers in every single day.

What does the box look like?

Gift boxes come in a brown box and the beers are nestled safely in cardboard inserts inside!

What if I need to modify my order?

Just shoot us an email at support@tavour.com. If your order has not been fulfilled yet we can update the shipping address or gift box type. Orders are typically fulfilled between 1 to 7 business days.

I want to cancel my order. Can I?

If you would like to cancel an order, respond within 3 days of confirmation (email sent to you instantly after ordering) for a full refund. Orders beyond 3 days of confirmation cannot be refunded unless under extenuating circumstances, such as moving outside of our service area before your orders ship. If there is no extenuating circumstance orders can only be refunded 50%.

How does delivery work?

An adult 21+ must be present to sign for the beer. We highly recommend that you have you have your beer delivered to a commercial address to reduce missed delivery attempts! Our carriers typically deliver during business hours Monday-Friday.

The delivery was missed! What should I do?

Most carriers attempt delivery 3 times. To contact your carrier, their information is listed on your tracking link provided by Tavour. If your local carrier has informed you that your crate has been 'Returned to Sender’ or ‘RTS', it is very likely that it actually hasn't been sent back to us, but stored in at the local carrier's main shipping hub. Please contact support@tavour.com for us to contact your carrier for re-delivery attempts.

My order arrived damaged! What should I do?

In the very sad case that your beers shows up undrinkable, contact us at support@tavour.com and we will replace the beer if possible or credit you! Please send us pictures of the damage so we can improve any issues in packing. We highly advise that you accept damaged packages from your carrier to prevent them from potentially getting sent back to us. This claim process can take 3-5 months and no party involved will be pleased. Plus, we want you to be able to enjoy the beers that weren't damaged!

My order is lost! What should I do?

Contact us at support@tavour.com and we will work with the local carrier to figure out what happened! In the unfortunate case that your beer is considered missing, we will send you a new order or refund in full.

Why don't you ship to my state?

Shipping beer is tricky and each state has it's own laws regarding out of state retailers shipping beer in. We wish we could ship to every state!